Potential Benefits

SmartFlow is being tested because these outcomes matter to hospitality venues. The pilot exists to validate them with real data, not to promise results in advance.

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Reduce missed guest requests

Give guests a clear way to ask for service when staff are already busy.

Increase additional orders

Make it easier for guests to order one more drink, food item or dessert at the moment they are ready.

Faster bill requests

Help staff see payment requests without guests needing to wave, wait or leave frustrated.

Support staff during busy periods

Create a simple request queue that helps teams prioritise service demand.

Improve guest experience

Keep guests informed and reduce the feeling that they have been forgotten.

Visibility into demand

Understand when and where table-level demand is strongest across the venue.