This document is a practical startup pilot draft for review. It is not a substitute for independent legal advice.
1. What SmartFlow is
SmartFlow is a simple hospitality service request system. Guests tap an NFC card at the table with their phone and can request service, request the bill, place simple orders or send a clear request to staff.
Guests do not need to download an app. SmartFlow does not currently process customer payments through the guest interface.
2. Why the pilot is being conducted
SmartFlow has been built because we believe it can help hospitality venues improve guest experience and support staff during busy periods.
The pilot exists to test that belief with real venues before commercial launch. The goal is to learn from honest feedback and real-world usage, not to sell a finished product too early.
3. What the venue needs to do
- Agree which tables, areas or service periods will use SmartFlow.
- Make sure staff know how to view and respond to requests.
- Use SmartFlow during the pilot where operationally practical.
- Tell SmartFlow what works, what does not work and what staff find useful or frustrating.
- Complete short pilot questionnaires and join review conversations.
4. What data is collected
- Table requests, such as service calls, order requests and bill requests.
- Timestamps and request statuses, such as new, in progress and completed.
- Basic technical information needed to run and troubleshoot the system.
- Venue and staff feedback provided during the pilot.
- Optional analytics data if enabled.
5. What success metrics are being measured
- Missed requests.
- Guest waiting time.
- Additional food or drink orders.
- Bill request response times.
- Staff feedback.
- Customer satisfaction.
- Review impact.
- Table-level demand patterns.
6. What happens after the pilot
At the end of the pilot, SmartFlow and the venue review what happened. This may include usage data, staff feedback, guest observations and whether the system appears helpful.
There is no obligation to continue. If both sides see value, they can discuss an extension or future commercial arrangement.
7. Frequently asked questions
- Is it free? Yes, the agreed pilot period is free.
- Is there a catch? No. The pilot is for testing and feedback before commercial launch.
- Does it replace staff? No. It is designed to support staff and make requests more visible.
- Do guests need an app? No. They tap an NFC card and use their browser.
- Can we stop early? Yes. Either side can end the pilot early.
- Who do we contact? Scott Parker at scott@smartflow.bar.